The Directorate General of Civil Aviation (DGCA) is the aviation regulator in India. It has issued a Citizen Charter that outlines the rights and responsibilities of air passengers in India.
The DGCA Citizen Charter covers a wide range of topics, including:
- Flight cancellations and delays
- Baggage handling
- In-flight services
- Disability assistance
- Passenger complaints
The Charter also includes information on how passengers can enforce their rights, such as how to file a complaint with the DGCA.
Here are some of the key rights that passengers are entitled to under the DGCA Citizen Charter:
- A full refund if a flight is cancelled less than 24 hours before the scheduled departure time.
- An alternate flight to their destination, at no additional cost, if a flight is cancelled or delayed.
- Meals and refreshments if they have to wait for an alternate flight.
- Accommodation if the cancellation results in a delay of more than 24 hours.
- Compensation if the airline does not notify them of the cancellation at least 24 hours in advance.
- Assistance with boarding and disembarking if they have a disability.
- Medical assistance if they need it during a flight.
The DGCA Citizen Charter is a valuable resource for air passengers in India. It helps passengers to understand their rights and responsibilities, and it provides information on how to enforce their rights if they are not met.
If you are an air passenger in India, it is important to familiarize yourself with the DGCA Citizen Charter. This will help you to ensure that you are treated fairly and that your rights are protected.
